Google Business Profile Guide

Appendix E: Carousel Cards

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Google Business Profile Guide Appendix E How To Use Google Carousel Cards

Google Business Profile Carousel Cards

In This Appendix...

This appendix shows you how to quickly manage your Google Business Profile by utilizing the carousel cards within your profile dashboard.

We’ll look at each of the carousel cards separately in the sections below.

Desktop and Mobile Views

How To Use and Manage Google Business Profile Carousel Cards

Carousel Scrolling

Carousel Scrolling

Interacting With Carousel Cards

Carousel Interacting With The Cards

Carousel Cards For New Profiles

Turn More Views To Customers

This Carousel Card...

This carousel card informs you that your profile is not complete. By completing it, Google’s telling you that you’ll convert more of the visitors to your GBP into customers.

Step by step instructions on completing your Google Business Profile can be found in Chapter 3 of this Guide by clicking here.

Turn more views to customers carousel card
Carousel Turn More Views To Customers

Complete Your Profile

This Carousel Card...

This carousel card informs you that your profile is incomplete and completing it will get your Google Business Profile discovered by more customers.

Step by step instructions on completing your profile can be found here in Chapter 3 of this Guide by clicking here.

complete your profile carousel card

Set Up Booking

This Carousel Card...

This carousel card is informing you that your booking / appointment link isn’t set up. Setting it up allows visitors to your profile to book appointments directly from it.

Step by step instructions on setting up booking can be found in Chapter 14 of this Guide by clicking here.

Set up booking carousel card
Carousel Set Up Booking

Add Your Business Hours

This Carousel Card...

This carousel card tells you that your business hours haven’t been added to your profile.

Step by step instructions on adding your business hours can be found in Chapter 3 of this Guide by clicking here.

Add your business hours carousel card
Carousel Add Your Business Hours

Add Your Phone Number

This Carousel Card...

If you’ve neglected to add your phone number to your GBP, you’ll see this carousel card.

Step by step instructions on adding your phone number can be found in Chapter 3 of this Guide by clicking here.

Add your phone number carousel card
Carousel Add Your Phone Number

Claim Your Credit

This Carousel Card...

Google typically offers a $500 free credit for businesses to start advertising on its platform and uses this carousel card as an incentive.

Step by step instructions on claiming your ad credit can be found in Chapter 17 of this Guide by clicking here.

Claim your credit carousel card
Carousel Claim Your Credit

Turn On Chat

This Carousel Card...

This carousel card displays when your Google Business Profile’s chat feature is turned off or failed to enable it. Until you turn it on, visitors to your profile cannot message or chat with you through your profile.

Step by step instructions on completing this section can be found in Chapter 10 of this Guide by clicking here.

Turn on chat carousel card
Carousel Turn On Chat

Get Your First Reviews

This Carousel Card...

Your GBP will display this  carousel card if you don’t have any Google Reviews for your business profile. 

Step by step instructions on generating reviews can be found in Chapter 16 of this Guide by clicking here.

Get your first reviews carousel card
Carousel Get Your First Reviews

Get Chat Alerts By Text

This Carousel Card...

Google offers the ability to receive chat alerts when visitors to your GBP message you. This carousel card informs you that you’ve not turned the alert feature on.

The carousel card will open a pop up as illustrated below. Enter the phone number to receive alerts on.

Get chat alerts by text carousel card
Carousel Get Chat Alerts By Text

Carousel Cards For Updating Profiles

Add Update

This Carousel Card...

Google presents this carousel card to suggest that it’s time for you to update your profile.

Step by step instructions on updating your Google Business Profile can be found in Chapter 6 of this Guide by clicking here.

Add update carousel card
Carousel Add Update

Add Photo

This Carousel Card...

This carousel card suggests its time to add photos to your GBP..

Step by step instructions on adding photos to your GBP can be found in Chapter 9 of this Guide by clicking here.

Add photo carousel card
Carousel Add Photo

Add Exterior Photo

This Carousel Card...

This carousel card is suggesting that you add exterior photos to your profile.

Step by step instructions for adding exterior photos can be found in Chapter 9 of this Guide by clicking here.

Add exterior photos carousel card
Carousel Add Exterior Photo

Create An Offer

This Carousel Card...

This carousel card is prompting you to create an offer for your profile listing. 

Step by step instructions for creating an offer can be found in Chapter 6 of this Guide by clicking here.

Create an offer carousel card
Carousel Create an Offer

Get More Reviews

This Carousel Card...

Getting a flow of recent reviews is one of the most important things you should do for your profile. This carousel card is reminding you of its importance.

Step by step instructions on getting more reviews can be found in Chapter 16 of this Guide by clicking here.

Get more reviews carousel card
Carousel Get More Reviews

Monthly Performance

This Carousel Card...

Google updates your GBP performance each month. When they do, you’ll see a carousel card like the one illustrated.

Step by step instructions on accessing your Google Business Profile performance report and understanding it can be found in Chapter 15 of this Guide by clicking here.

Monthly performance carousel card
Carousel Monthly Performance

Number of New Messages

This Carousel Card...

This carousel card tells you how many messages you’ve received and links to the customer interaction section of your profile performance report.

Step by step instructions for accessing the customer messages section of the performance report can be found in Chapter 15 of this Guide by clicking here.

number of new messages in 30 days carousel card
Carousel Number of New Messages

You've reached the end of Appendix E

GMB Guide Appendix

Google Business Profile Guide Appendix A How To Use This Guide While Working On Your Profile DoMyGBP
Google Business Profile Guide Appendix B Other Versions Of This Guide
Google Business Profile Guide Appendix C Google Support Resource Directory
Google Business Profile Guide Appendix D Google In Depth
Google Business Profile Guide Appendix E How To Use Google Carousel Cards
Google Business Profile Guide Appendix F Google Business Profile Categories
Google Business Profile Guide Appendix G Google Business Profile Industries
Google Business Profile Guide Appendix H NAP And Citations
Google Business Profile Guide Appendix I Google Business Profile Q and A
Google Business Profile Guide Appendix J Google Business Profile Chat
Google Business Profile Guide Appendix K Google Business Profile Offers
Google Business Profile Guide Appendix L Google Business Profile Events
Google Business Profile Guide Appendix M Google Business Profile Posting
Google Business Profile Guide Appendix N Google Business Profile Photos
Google Business Profile Guide Appendix O Google Business Profile Videos
Google Business Profile Guide Appendix P Google Business Profile Reviews
Google Business Profile Guide Appendix Q Google Maps Platform
Google Business Profile Guide Appendix R Google Business Profile Ranking and SEO
Google Business Profile Guide Appendix S Voice Search
Google Business Profile Guide Appendix T Google Local Guides

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